Privacy Policy

APPLICABILITY
This privacy policy applies to The Company website only. The Company website may contain hyperlinks to or from other websites (‘linked sites’) which are not under the control of The Company or governed by this privacy policy. It is your responsibility to review such linked sites’ privacy policies and The Company shall not be liable for the breach of any such privacy policies by the owners of such linked sites. Furthermore, such hyperlinks do not imply an endorsement, agreement on or support of the content, products and/or services of such linked sites and The Company is in no way responsible for the content or the privacy and security policies employed by the linked sites.

TYPES OF INFORMATION COLLECTED
When you register on The Company website, we need to collect specific information about you to provide you with the services you have requested. This information may include, but is not limited to:

Full name
Email address
Business or Home Address
Employer/ affiliated organisation
Contact telephone numbers
Date of birth
Reason for accessing Site
The intended usage of information requested
Your passport number or ID number
Your emails and phone call recordings from your interactions with us
Your voluntary reviews of suppliers
The personal information detailed above will be collected either electronically using cookies (as described below) or voluntarily provided by you.

PROTECTION OF PERSONAL INFORMATION
We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

In the unlikely event that the security of your personal information in our possession becomes compromised, we shall notify you thereof as soon as reasonably possible under the circumstances.

In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our controls and procedures cover aspects such as:

Physical, technical and network security.
Monitoring of access.
Secure storage, destruction and encryption of records of Personal Information.
Personal Information breach reporting and remediation.
By way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to us.

DATA RETENTION AND DELETION
The Company will ensure that information is not kept longer than is necessary and will retain the minimum amount of information that it requires to carry out its statutory functions and the provision of services.

We keep your Personal Information for as long as:

We need it to provide our platforms, products or services to you.
It is required or allowed by law and is in line with our internal retention policies.
It is necessary to uphold the contract between you and us.

DISPERSAL OF INFORMATION TO THIRD PARTIES
In addition to the policies and procedures we employ to safeguard your data, your data is protected by the laws of South Africa.

Subject to the remaining provisions of this policy, The Company will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena or applicable law or regulation.

The Company does not lease, sell, rent or disperse any information supplied by you to any third parties, except in the following circumstances:

If you make a booking at a Supplier, we will pass onto the Supplier all information necessary for the booking to be processed. This may include, but is not limited to:

Your first name and last name.
Your contact details, email address and/or phone number.
Your country of origin.
Your passport number or ID number.
Personal information given to The Company may be transferred across country borders for the purposes of data consolidation, storage and simplified customer information management.

The Company shall be entitled to disclose such information to its subsidiaries and those suppliers engaged by The Company to process data on its behalf. Where such transfer, disclosure or processing occurs, The Company shall ensure that South African laws are still followed in regard to protection of your information. The Company could, furthermore, merge with or be acquired by another business entity or organisation. In that event, The Company shall be entitled to share with the merging or acquiring entity some or all of your personal information (who shall not be allowed to use such personal information for any purposes other than as contemplated in this policy). The Company shall not be liable for any damage, loss or liability of whatsoever nature arising from any unintentional misuse of any information supplied to such merging or acquiring entity.

REVIEWS OF SUPPLIERS
The Company may ask customers to review suppliers after their travel experience. These reviews will always be voluntary. By uploading, submitting or otherwise making available or contributing any content in a customer review on The Company website, you grant The Company an unrestricted, worldwide, non-exclusive, irrevocable, perpetual, royalty-free, fully paid up, license to use, make, have made, reproduce, display, perform, publish, upload, post, modify, create derivative works from, transmit, distribute, sell, offer for sale and sublicense or otherwise transfer those materials or information or their modifications. Additionally, you grant The Company permission to authorise third parties to do any, some or all of the foregoing including, but not limited to, sublicensing others to do any some or all of the foregoing indefinitely.

You represent and warrant that you have sufficient rights in those materials or information to grant these rights and licenses. In addition, you choose to surrender any attribution rights to the content you submit.

In addition, by uploading, submitting or otherwise making available or contributing any content in a customer review on The Company website, you grant The Company the right to display your full name and country of origin in close proximity to the whole, part or derivation of your submitted review content anywhere on The Company website.

NEWSLETTER AND COMMUNICATION OPT-OUT
You will be able to unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of all our email communications which will automatically remove you from the list.

If at any time you wish to have your information removed from our active databases, please contact us.

CUSTOMER TRACKING
To provide a better service for our customers we do reserve the right to:

Track your movements through this website, analyse your movements on this website through the use of 3rd party tools including but not limited to “Google Analytics”, and collaborate with 3rd party tracking services including but not limited to “Google Adwords”. Any collaboration with a 3rd party is done in good faith that your privacy will be adequately protected.

Employ the use of cookies (and related technologies): Cookies are small pieces of data that are stored on your local computer by your web-browser. When you visit The Website, we will provide your computer with a cookie to store. This allows us to identify you on subsequent occasions when you arrive on this website. By doing so, we can better tailor your browsing experience to your liking. As such, some features of The Company website may not work correctly if you disable cookies. In some circumstances, 3rd party services employed by the website, such as those provided by Google Ads, may also use cookies to track you onto The Company in order to improve user experience and/or advertising performance.

Collect IP information: When you enter The Company website, we may collect information such as your IP address, your domain name address, the type of web-browsing software that you use, the kind of operating system that you use and the URL of the webpage from which you came to visit this website. This information is used by The Company to improve or maintain the user’s experience on this website, and for general statistical purposes.

NON-IDENTIFIABLE AND STATISTICAL INFORMATION
The Company owns and retains all rights to the non-personal statistical information collected and compiled by The Company.